Privacy Policy

1. Data controller

TriesteVillas srl · Via Milano 5, 34132 Trieste (TS), Italia · C.F./P.IVA 01235580329 · Email richieste@triestevillas.com · PEC milou@pec.emailc.it

2. Data we process

Contact details you voluntarily provide through the forms (name, email, phone, any message and the property of interest) and technical browsing data (e.g. IP address, browser type) collected via technical cookies required for the site to work. If you write to the site's AI assistant (the concierge, or the Private Collection chat), we record the text of the conversation: to answer you, to prevent abuse, to follow up your enquiry if you leave your contact details and to improve the service; conversations may be reread by our team. The assistant is an artificial intelligence (Claude, by Anthropic): how we use it is explained on the “How we use artificial intelligence” page.

3. Purposes and legal basis

We process the data to respond to your requests and manage the relationship (pre-contractual measures and your consent) and to comply with legal obligations. Providing data is optional, but without contact details we cannot follow up on your request.

4. “Send to a friend” feature

If you use the feature to share a property with another person, you confirm you have their consent to receive the message. We use the recipient's address only to send that single referral.

5. Processing and retention

Data is processed with electronic tools and appropriate security measures, and kept for as long as needed to handle the request and for subsequent legal obligations, after which it is deleted or anonymised.

6. Recipients and processors

Data may be handled by our authorised staff and by suppliers acting as data processors for the site's technical services (notably Neon, which hosts the database of our in-house management system, where we record contacts; Airtable, for the account area, the Private Collection, the newsletter and the log of conversations with the AI assistant; Anthropic, for the AI assistant; Vercel for hosting; an email provider for sending emails; Google Ireland Ltd for usage statistics, as described in section 9). Data is not disseminated.

7. Non-EU transfers

Some suppliers may process data outside the European Union; where this happens, the transfer is based on appropriate safeguards (e.g. the European Commission's standard contractual clauses).

8. Your rights

You may at any time exercise the rights of access, rectification, erasure, restriction, objection and portability, and withdraw consent, by writing to richieste@triestevillas.com. You also have the right to lodge a complaint with the Italian Data Protection Authority.

9. Cookies

The site uses technical cookies required for operation and, only with your consent, Google Analytics 4 statistics cookies (Google Ireland Ltd) to measure site usage in aggregate; statistics cookies last up to 24 months. Before you choose, and if you refuse, Google Analytics stays in consent-denied mode (Google Consent Mode): it sets no cookies and reads no identifiers from your device, but it sends Google cookieless signals (page visited, browser type, consent state), which Google uses for aggregate statistical estimates. You can give, refuse or withdraw consent at any time via the banner on your first visit or the “Cookie preferences” link in the footer of every page. Third-party services (e.g. maps, YouTube videos in privacy-enhanced mode) may set their own cookies when you activate their content. The technical cookie "contatore_no" (12 months) is set only if you ask not to be counted in the visit statistics, and it stores that choice.

10. Visit statistics without cookies

To know how many people visit our sites and which pages they read, we count the pages the site serves ourselves, without cookies and without needing your consent. For each page we record only the day, the page address (without parameters), the country, the type of device (computer, phone or tablet), the language of the page and, if you arrive from another site, its domain and the kind of source (for example a search engine or an email). When you move from one page to another without reloading, or open a page your browser had already prepared, the browser tells us with a minimal request that contains no identifiers. In the same way we count, only as totals, clicks on the phone, WhatsApp and email buttons and the enquiries sent through the forms. To estimate how many different visitors arrive in a day, the site computes a temporary code from your shortened IP address (without its last part) and your browser type, mixed with a random value that changes every day: the code is valid only for this site and that day, and at the end of the day it is deleted together with the random value, so that it can no longer be linked to anyone. The full IP address is never stored. We use this data only for aggregate statistics on the use of our sites: we do no profiling or advertising and we do not link it to the contact details you leave us. The legal basis is our legitimate interest in knowing how our sites are used (Art. 6(1)(f) GDPR); as first-party statistics treated like technical tools (Italian Data Protection Authority guidelines of 10 June 2021, section 7.2), no consent is required. The aggregate, anonymous counts are kept for 25 months. The data is processed on our behalf by Vercel Inc. (hosting, United States, under the Standard Contractual Clauses) and Neon Inc. (database, United Kingdom, a country covered by a European Commission adequacy decision). If your browser sends the Global Privacy Control signal we do not compute the daily code; you can also ask not to be counted with the link below, which stores your choice in a technical cookie for 12 months. The rights described in this notice still apply.

Don't count my visits · Count them again

11. Account area and personalisation

If you create an account, we process your profile data (name, email, phone, stated preferences) and log your on-site activity as an authenticated user — properties opened, time spent on listings, favourites, ratings and searches — to provide the service (saved favourites, personal area) and, on the basis of our legitimate interest, to organise the follow-up of enquiries internally. Personalised proposals and commercial emails only happen with the optional consents you can give and withdraw at any time from your account area. Raw browsing events are kept for 18 months, then deleted or aggregated. You can request the deletion of your account directly from your personal area.

12. Changes

We may update this policy; the current version is always published on this page.