How we use artificial intelligence
Last updated: November 2026
TriesteVillas uses artificial-intelligence tools in parts of this website and of its work. This page says where, how, and what always stays in human hands — transparently, as required by Article 50 of EU Regulation 2024/1689 (the AI Act).
1. The Library guides (/risorse)
Library articles are drafted with the help of artificial intelligence (Claude, by Anthropic) from the sources cited at the end of each piece, and published under TriesteVillas' editorial responsibility. Every article carries the “Drafted with AI” label. Facts are checked against the sources before publication, but AI can make mistakes: if you spot an inaccuracy, tell us — we correct it, and the correction stays visible in the article's “Updates” box. The guides are general information, never legal or tax advice.
2. Property descriptions
Some of the property descriptions on our listing pages are written with the help of AI, and the English, German and Slovene versions are translated with AI from the Italian text. The Slovene translations have not yet been reviewed by a native speaker. A translation can contain inaccuracies: if a detail does not add up, ask us and we will confirm it.
3. The concierge (the site chat)
The assistant answering in the “Ask” bar is an artificial intelligence. It says so at the start of every conversation, and its answers are generated automatically: they can contain errors and are no substitute for one of our agents. Any decision gets confirmed by a human. Conversations may be reviewed by our team to improve the service, as described in the privacy policy.
4. Property photographs
Property photos are retouched as in any professional photo shoot, including with artificial intelligence: light, colour, framing, sky and tidy rooms (personal items and clutter removed). This retouching carries no label. In this site's public listings the “AI” label marks images that show things that are not there — furniture or objects added, reconstructed views — and renderings. A property's real defects are never hidden.
5. Emails and messages
Some communications are prepared with the help of AI. When the assistant writes, it signs as “Claude · TriesteVillas AI Assistant”: it never presents itself as a person. Your relationship with us stays in the hands of our human agents.
6. Our social media posts
Our internal management system prepares posts for the group's social media profiles (TikTok, Instagram, Facebook, LinkedIn, X) and the updates on our agencies' Google profiles, starting from the public listings of the properties and the articles on our websites. When a post is about a property, the facts are printed by the system from the listing data: for example the price, the square metres, the energy class with its index and where to find the listing. An artificial intelligence model (Claude, by Anthropic) only writes the words around them: on TikTok the line that opens the video, the place and one sentence of narrative; on Instagram and Facebook a few lines of narrative and, in carousels, the title of the first image; on LinkedIn a few lines of narrative; on X one sentence. If the model writes a figure that is not in the listing, a contact detail or a link, the text is rewritten and, if that is not enough, its words are not published. Google updates, and on LinkedIn the posts that share a Library article or our figures, are put together by the system from the data alone, with no words from the model. The first nine posts on our TikTok profile, scheduled to go out between 2 and 11 November 2026, were also written by Claude, which scheduled them from TikTok Studio. The videos come from the property videos we publish on our websites and on YouTube, made from footage of the property or by animating its photos with artificial intelligence; for TikTok the system re-edits them vertically, with on-screen text and a closing card. When a video is made by animating photos, or a photo shows things that are not there, we say so: on TikTok videos and Instagram posts with the platform's label for AI-generated content, on the images of Google updates with a line on the image, and in every post with a note in the text.
7. Messages and comments on social media
On the Instagram profiles of TriesteImmobiliare, TriesteAffitti and SloveniaVillas, direct messages are first answered by an artificial intelligence assistant (Claude, by Anthropic), using the public information on our websites. In its first reply it introduces itself as an AI assistant; after a few replies, or sooner if a person is needed, it hands the conversation over to our team, who answer from the app, and once someone from the team has written, the assistant stays silent. On the same profiles the assistant also answers people who ask a question under a post, with a line under the comment and a private message, and it hides spam without deleting it; it does not answer insults. On Facebook, since 6 November 2026, our management system uses fixed rules and Claude to classify the comments under the posts that the TriesteVillas (“Agenzia Immobiliare Trieste Villas”) and TriesteImmobiliare Pages publish in buy-and-sell groups, the comments under the posts of the TriesteVillas, TriesteImmobiliare, TriesteAffitti and FriuliVillas Pages, and the private messages these Pages receive on Messenger. For TriesteVillas, TriesteImmobiliare and FriuliVillas the assistant can also reply on its own: under comments the reply is written by Claude and published by the Page, by our choice without a signature, and anyone who asks whether an artificial intelligence is answering is told so; in private messages it introduces itself as Claude, the brand's AI assistant. It does not reply on its own to ironic, polemical, sensitive or offensive comments: a person reads them. A price negotiation and the time of a viewing are never decided by the assistant: a person from the team calls back. On the TriesteVillas Instagram profile, on the TriesteAffitti Facebook Page, and on TikTok, X and LinkedIn, messages and comments are answered by a person. On TikTok Claude may draft a reply for people asking for the price, a viewing or information: a person rereads it and sends it from the app. How we handle comments on our TikTok videos, and comments and messages on Facebook, is explained in the privacy policy.
8. What stays human
Property valuations, negotiations, viewings, advice on your specific case and the final responsibility for what we publish are, and remain, people's work. AI drafts, searches and summarises; it does not set the price of your home and does not sign in our place.
9. Errors and reports
If something you read or received from us looks wrong — a number, a rule, a photo — write to us: richieste@triestevillas.com · WhatsApp +39 331 8940822. We check the source and, if the error is real, we correct it and keep a visible trace of the correction.